PRIVACY POLICY
Fitness Image Supplements
Effective Date: 30 December 2025
At Fitness Image Supplements, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Make a purchase or place an order
- Subscribe to our newsletter or marketing communications
- Contact us with inquiries or support requests
- Participate in surveys, promotions, or contests
This personal information may include:
- Name and contact details (email address, phone number, postal address)
- Billing and shipping addresses
- Payment information (processed securely through our payment processor)
- Date of birth (for age verification purposes)
- Order history and purchase preferences
- Communication preferences
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data
- Geographic location data
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including payment processing and shipping
- To communicate with you about your orders, including confirmations and updates
- To provide customer support and respond to your inquiries
- To send you marketing communications about products, promotions, and special offers (with your consent)
- To personalize your shopping experience and recommend products based on your preferences
- To improve our website, products, and services
- To detect, prevent, and address fraud, security issues, and technical problems
- To comply with legal obligations and enforce our terms and conditions
- To conduct analytics and research to understand customer behavior and preferences
3. How We Share Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors and financial institutions
- Shipping and logistics companies
- Email marketing and communication platforms
- Website hosting and cloud storage providers
- Analytics and advertising services
- Customer support and CRM platforms
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Privacy Rights
Under Australian privacy law (Privacy Act 1988), you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request correction of inaccurate or incomplete information
- Deletion: You can request deletion of your personal information, subject to legal requirements
- Opt-out: You can opt out of marketing communications at any time
- Data portability: You can request a copy of your data in a structured, commonly used format
- Complaints: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us using the details provided in Section 12.
7. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other information we think may interest you. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries outside of Australia where our service providers are located. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Fitness Image Supplements
Website: https://supps.fitnessimage.com.au/
Email: mail@fitnessimage.com.au
Address: 101 Moray st South Melbourne, Victoria, Australia
13. Additional Information for Australian Customers
13.1 Australian Privacy Principles
We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, and manage your personal information.
13.2 Office of the Australian Information Commissioner
If you believe we have breached your privacy rights, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Last Updated: 30 December 2025